Growing Your Business with an Integrated CRM and Contact Center
Learn how GoldMine and FrontRange Voice provides a contact center that helps sales teams, customer service and support operators, and other phone-based teams to generate greater sales, save money, and...
View ArticleAutomatic Caller, Ticket Recognition and Screen Pop Support with HEAT and Voice
Learn how FrontRange delivers Automatic Caller, Ticket Recognition and Screen Pop Support with Voice Self-Service. Benefits: * Dramatically reduce the number of calls to your service/help desk * Free...
View ArticleFrontRange Voice for Premium Service
Achieve new levels of efficiencies and customer satisfaction with FrontRange Voice - Integrated Call Center Application. Learn how FrontRange Voice integrates IP business phone systems, IP telephony...
View ArticleSeven Secrets to Providing Premium Customer Service in a Slowing Economy
No matter which direction the economy is going, customer service is more important than ever in determining the success of your organization. In this FrontRange Solutions webinar, you’ll learn the...
View ArticleITIL in Action: V3 for the New Generation of Service Desks
Today, it's not technology that's at the heart of IT, but business processes. New business processes create a new focus for IT groups, while additional demands on IT, such as controlling costs and...
View ArticleIs Your Help Desk Stuck in the 80’s?
The technology behind the Atari 2600, Commodore 64, and 5½ Floppy disks have all evolved. What about your Help Desk? It’s time to take IT service management to the next level. To win customer loyalty...
View ArticleHEAT Simply Powerful Help Desk Automation - Introduction
Get the most out of your HEAT® Help Desk through Automation! Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for part one of FrontRange...
View ArticleHEAT Simply Powerful Help Desk Automation - Using Auto Ticket Generator
Get the most out of your HEAT® Help Desk through Automation! Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for Part Three ;( Using Auto Ticket...
View ArticleHEAT Simply Powerful Help Desk Automation - Using Auto Tasks
Get the most out of your HEAT® Help Desk through Automation! Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for Part Two ;( Using Auto Tasks)...
View ArticleHEAT Simply Powerful Help Desk Automation – Business Process Automation Module
Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for Part Four ;( Business Process Automation Module) of FrontRange Solutions’ Five part...
View ArticleFrontRange Voice Flash Demo
Learn how FrontRange Voice can transform your business processes.State-of-the-art voice technology leverages the power of your business information, while lowering costs. See FrontRange Voice in action...
View ArticleMake Your Help Desk Work Harder and Smarter with Voice Self-Service – HEAT +...
Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. The Help Desk Institute estimates...
View ArticleProvide Premium HR Service for Your Workforce - Improve Efficiencies through...
Today, employees may be the only sustainable source of competitive advantage in this highly competitive, rapidly changing environment. For that reason, Human Resources teams are under more pressure...
View ArticleService Desk Automation with Voice Self-Service - ITSM + Voice
Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. However, sometimes customers don’t...
View ArticleCOSCO Container Lines Americas, Inc.
Newark, New Jersey-based COSCO Container Lines Americas, Inc. encompasses over 90,000 people in all facets of the shipping industry. In this video, the customer explains how GoldMine CRM helps COSCO...
View ArticleSeven Secrets to Providing Premium Customer Service in a Slowing Economy
No matter which direction the economy is going, customer service is more important than ever in determining the success of your organization. In this FrontRange Solutions webinar, you’ll learn the...
View ArticleHEAT+ Voice for Education: Getting Smart About Service & Support
In response to rising operational costs and reductions in funding, educational institutions must find new ways to gain efficiencies. See how HEAT + Voice Self-Service is helping education boost...
View ArticleManaging the complex infrastructure – The HEAT Service Desk meets...
FrontRange is at the forefront of Unified Infrastructure Management by blending its HEAT Service Desk software with integrated FrontRange Client Lifecycle Management tools. This innovation combines IT...
View ArticleService Desk Automation with Voice Self-Service - ITSM + Voice
Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. However, sometimes customers don’t...
View ArticleFrontRange ITSM Demo
FrontRange is at the forefront of IT Service Management by blending Client Lifecycle Management capabilities with industry leading Service Desk software. This innovation combines IT operations and...
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